The Open Plan

About to open a new catering business?

We care about your business and understand the importance of opening on time. We are here to help take some of the strain.
With ‘The Open Plan’ from Dudson we are so confident we can deliver on time we will refund you 50% if we don’t.
The Open Plan is our commitment to deliver New Openings on a specified agreed date to ensure that you have appropriate product for your new opening or we will refund 50% of the Purchase Price.

Here’s Max Dudson CEO, to tell you more about how Dudson can support your new opening.

How ‘The Open Plan’ works

Our terms and conditions

  • To qualify for The Open Plan, we must have agreed final product requirements and delivery terms plus received an official purchase Order.
  • Qualifying orders must be confirmed in writing by Dudson to apply.
  • This commitment is available on Dudson ceramic manufactured products only. Please speak to your Dudson distributor or a member of our sales team to understand the ranges that are covered by The Open Plan.
  • The Open Plan is only available for New Openings in the UK (Mainland.)
  • Quality related issues are not covered by The Open Plan. However, these items will be replaced free of charge. Any discrepancies must be reported immediately (within 24 hours of delivery).
  • The Open Plan Agreement excludes damage in transit or delays caused by hauliers/transport problems, or deliveries that have been arranged by a third party, for example your distributor.
  • Standard Terms and Conditions of Sale apply to The Open Plan with particular reference to section 7 which details responsibilities for delivery and Force Majeure events.
  • If we are unable to fulfil your order with the products specified in our Agreement, we will loan you alternative products free of charge to ensure your new opening can take place on time, and we will still refund 50% of the purchase price.

New Openings – a new installation of Dudson product in a new location as agreed with Dudson.

Purchase Price – means net invoiced price as evidenced by copy of original quote & invoice.