Privacy and Cookie Policy

With the introduction of the General Data Protection Regulation (GDPR), we have made some changes to the way we request and handle personal data obtained through dudson.com. In the website privacy statement below, we have explained in more detail how we manage personal data collected as part of your journey through our website. Should you require more details please email info@dudson.com or call +44 (0) 1782 819337.

At Dudson, we know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting dudson.com, you are accepting the practices described in this Privacy Notice.

 

What personal information do we collect about our website users?

At Dudson, we are continuously looking to improve our ability to meet customer needs, whether this be the stockists of our products or the chefs or proprietors that use our tableware in service. Our website has been developed to help all of these individuals make informed choices and understand our products better.

Information that you supply us:

There are several different areas on our website where we request data from you. In each case, we explain why and how this data will be used. Please rest assured that we will only use the data you provide to us to complete and fulfil the request that you have made to Dudson.

Areas where we collect data on our website and how we will use it.

Sample Requests:

The personal data that we request on the samples form is necessary to enable us to send you the tableware samples you have requested. There may be occasions where we need to either email or call you to discuss your sample request, prior to despatch in order to process your request correctly. We will contact you after your samples have been delivered to ensure that they have been received and to ascertain whether there are any further actions we need to take. The data you supply to us will be stored securely and used for the above purposes only.

Email Newsletter Signup:

Whilst visiting our website, you will have the opportunity to submit your email address to receive updates from Dudson. If you opt in to our email updates, all information sent will be in relation to Dudson only and we will not sell or pass on your details to any third party. Your email address will be stored securely and will be used only for Dudson email updates.

Live Chat:

On our website you have the ability to chat directly with one of our customer support advisors in real time. Depending on the nature of your enquiry through live chat, it may be necessary for our customer support advisor to request additional contact details in order to process your enquiry efficiently. For example, should you request a sample via live chat we will need to log your contact details to process your request. If your enquiry can be dealt with via live chat only, for example, a product code confirmation, no personal data will be stored. The Dudson customer advisor you are dealing with will make clear and seek permission to obtain your details in order to process your request.

Contact us form:

We have provided a form on our website where you can submit an enquiry. It is likely that your enquiry form will require follow up action by us for example a request for a; sample, brochure, image or quote. In order to process your request, we will have to store and use your details. At no point will your details be used for any other purpose other than to deal with your request.

Do we share your details with any third parties?

We value the relationship that we have with you and others that use our website and engage with us through it. At no point will we sell your details or share with any third parties that are not directly linked to the service or product that you have requested from Dudson. In order to process enquiries and deliver goods to you, we may share your details with stockists of our products and couriers. The only exception is law enforcement compliance.

Log information and cookies

We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use ‘cookies’ and we obtain certain types of information when your web browser accesses dudson.com. This allows us to personalise your visit to our site. If you do not wish to accept cookies, your web browser should be configured to notify you and/or reject cookies.

How secure is information about me?

We do not store any personal details on our website. Storage of personal data, in order to process requests made by you for Dudson products and services (as explained above), will be held on our Customer Relationship Management (CRM) system. Our CRM system is managed by a certified provider and hosted on a secure server.

When you submit a web form from our website, it will be transmitted by email using 256-bit SSL certified software, meaning that the data is encrypted. Therefore, in the unlikely event the emails are intercepted, the content would be secure.

It is important for you to protect against unauthorized access to your account and to your computer.

What about third-party advertisers and links to other websites?

Our site does not include third-party advertising and links to other websites, except other hospitality and ceramic industry businesses that would be of interest to you for additional information purposes.

Are children allowed to use dudson.com?

dudson.com does not provide services to children under the age of 18. If you are under 18, you may use dudson.com only with the involvement of a parent or guardian.

Terms of service, notices and revisions

If you choose to visit dudson.com, your visit and any dispute over privacy is subject to this statement and our Data Protection Policy.